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SERVICE CALL AUTOMATION SYSTEM & OPERATIONS


The Software automates all activities related to – Call/case Logging , Service Case Management, Customer Handling, Service Monitoring, Logistics & Materials Management.
The system covers the following operational areas:
• Service Call Management
• Customer Case Tracking & Monitoring
• Ordering System & Stores management
• Material Management
Major Objectives of the system are to automate:
• Service Centre Operations including –Service Calls Automation
• Spares Inventory
• Automates Service Operations
• All Modules interlinked to each other
• Provides instant MIS to the Management
• Equipment Service status information transfer
• Upload Spares Consignment Shipment Info
• Transfer Customer Feedback Information Between the Principal Organization & Service Centre



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