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Establishing Helpdesk




One of the objectives of IT helpdesk / service desk (CHD), will be to provide a single point of contact (SPOC) between end-users, IT services and third party organizations for all IT related needs, questions, complaints, remarks and changes. The main responsibility of helpdesk will be :
•Receiving , recording, prioritizing and tracking service calls
•Monitoring and status tracking of registered calls
•Escalation and referral to other concerned departments/teams
•Provide initial assessment and attempt first line resolution of complaint
•Monitoring and escalation procedures
•Providing timely feedback to users
•Churning out management reports



Testimonial

Few Of Our Customers

We've not only formed working relationships with them but have got true friendships

JCB is the leading manufacturer & supplier of heavy construction machines across all over India.

Wipro is an Indian multinational corporation that provides information technology, consulting and business process services.

Hero MotoCorp is India's leading two wheeler company with over 75 million two wheelers sold till date.

Mahindra & Mahindra Limited is an Indian multinational car manufacturing corporation headquartered in Mumbai, Maharashtra, India./p>

RailTel the objective of creating nationwide broadband, telecom and multimedia network, to modernise train control operation and safety system of Indian Railways.